Refund policy

At AZADA we want you to shop with complete peace of mind. If for any reason you are not satisfied with your order, we will give you your money back, no questions asked.

Satisfaction guarantee
- You have 14 calendar days from receipt of the order to request a refund.
- You just need to write to us at contact@azada.shop with your order number within that period.
- You do not need to explain your reason.
- We refund the amount of the products using the same payment method you used, within 3 working days of your request and, in any event, no later than 14 days.
- If we ask you to, the product must be returned in its original packaging.

Statutory right of withdrawal
In addition to this guarantee, as a consumer you have a statutory right of withdrawal of 14 calendar days from receipt of the order for unopened products with their seal intact. In that case, we also refund the initial standard shipping costs; the costs of returning the goods are borne by you. You will find all the details and the model form in our terms and conditions.

Defective products or errors in the order
If you receive a damaged product, a product in poor condition or one that differs from what you ordered, write to us with some photos and we will sort it out: we will replace it or refund the amount, and we will bear all shipping costs.

If you have any questions, write to us at contact@azada.shop.